Returns & Exchanges

At Sierra Bicycle Supply, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unused components, apparel, and accessories in their original packaging. We are dedicated to ensuring you have the right equipment for your next ride.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags and manuals are included, and securely seal the box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.